Refund policy

RETURN POLICY


Customers must contact us to request a return within 10 calendar days of the confirmed delivery date. No merchandise should be sent back until return authorization and the proper return shipping instructions have been provided.


Returned products must remain in the same condition in which they were delivered. Items must be unused, uninstalled and unmodified, with all original labels, identification markings, tags, hardware and included components still attached or included.


Returns cannot be accepted for:


  • Transmissions or related parts that have been installed, fitted to a vehicle or filled with any type of fluid
  • Merchandise that has been disassembled, opened, programmed, modified, damaged or otherwise altered
  • Special-order, custom-built or custom-configured products
  • Electronic parts, sensors, modules, controllers or programmed components
  • Sealed merchandise once the original factory seal has been opened or damaged
  • Products with missing, altered or removed serial numbers, labels or other identifying marks
  • Packages returned without prior authorization


Return authorization only permits the merchandise to be sent back for review and does not guarantee approval of a refund. Every returned item will be inspected to confirm the product identity, condition and compliance with these terms.


If a return is approved after inspection, the refund will be issued back to the original payment method. Initial shipping, freight and handling charges are nonrefundable. Customers are responsible for the cost of returning merchandise unless the return is necessary because we shipped the wrong item or the merchandise arrived damaged.


Any shortage, incorrect item or shipping damage must be brought to our attention within 72 hours of delivery. Customers must provide clear photographs showing the product, shipping label, outer packaging and any visible damage or irregularities. All cartons, wrapping, pallets and packing material should be retained until the issue is fully reviewed. Claims received outside the 72-hour period or without sufficient supporting documentation may not be approved.